Tim Hey
Product Leader with 15+ years of experience in high-growth SaaS environments
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Core Competencies
Career Vision
"I am focused on leading product organizations that balance ambition with execution. I thrive in customer-first environments where I can build teams that ship fast, learn faster, and scale responsibly. My goal is to contribute as a trusted executive leader while building category-defining products."
Executive Profile
Product leader with 15+ years of experience in high-growth SaaS environments, including 10+ years leading cross-functional teams to deliver transformative business outcomes. Proven track record scaling platforms from inception to industry leadership, contributing to two successful IPOs (Procore, GitLab).
Expertise in building high-velocity product organizations, customer-led growth strategies, AI-powered experiences, and network-driven marketplaces.
Recognized for building products that unlock revenue expansion, deepen customer retention, and scale operationally. Thrive in high-trust, collaborative environments where I can ramp quickly, add immediate strategic value, and build empowered, results-driven product teams.
Professional Experience
MaintainX
Jun 2024 - Present | RemoteDirector of Product Management – AI & Intelligent Platform Strategy
Leading MaintainX's company-wide AI strategy and building the foundation for its next stage of intelligent automation.
- Building and scaling the AI product team responsible for CoPilot, proactive maintenance agents, and intelligent data infrastructure.
- Shipping a suite of proactive maintenance agents that surface predictive insights, automate work order generation, and improve asset reliability.
- Evolving CoPilot into a unified global platform powering context-aware assistance and multi-agent orchestration across all user workflows.
- Rolling out enterprise-grade data access and search, establishing a foundation for knowledge retrieval, observability, and cross-system orchestration.
- Translating long-term AI vision into execution through pragmatic, customer-centered product development, enabling faster AI-powered automation across teams.
- Delivering measurable operational impact, reducing downtime, increasing asset visibility, and helping frontline maintenance teams run more efficiently.
Procore Technologies
Jan 2021 - Jun 2025 | RemoteHead of Product Management – Procore Construction Network & AI Initiatives
Spearheading Procore's expansion into network-driven growth and AI-powered product innovation, building both the Procore Construction Network (PCN) and the AI & Agent strategy for the Preconstruction business.
Procore Construction Network (PCN):
- Delivered 30% YoY growth by deeply integrating PCN with Procore's Preconstruction solutions, cementing Procore as the go-to platform in construction.
- Led end-to-end roadmap for PCN, scaling from 0 to 340K+ profiles, expanded from 26 to 755 searchable categories, expanding internationally, and launching self-serve onboarding.
- Designed activation and adoption strategies that converted free accounts to loyal, paying customers through high-quality profiles and optimized workflows.
- Built a cross-functional team culture focused on velocity, measurable outcomes, and customer impact.
Key Highlights:
- 98%+ of paying customers now discoverable for bid invites.
- First bid awarded through PCN within 12 months of launch.
- Drove PCN's international expansion to Canada in 2024.
- PCN Vendor Database and self-serve flows accelerated activation rates.
- Showcased PCN innovation at Procore's flagship Groundbreak event.
AI & Agent Strategy for Preconstruction:
- Architected the full vision, strategy, and operating model for Procore's AI and Agent initiatives within the Preconstruction product suite.
- Formed and led a large, cross-functional team spanning product, engineering, design, and go-to-market functions, establishing clear collaboration rhythms and decision-making frameworks.
- Built the foundational roadmap and product briefs, translating ambitious AI objectives into actionable, executable workstreams.
- Drove alignment with executive stakeholders, ensuring AI investments directly support business goals of customer retention, workflow automation, and preconstruction efficiency.
GitLab Inc.
Aug 2019 – Jan 2021 | RemotePrincipal Product Manager
Owned net revenue retention growth by driving expansion across GitLab's SaaS and Enterprise customer base.
- Engineered user journey optimizations that grew product adoption 3x per customer across core and add-on modules.
- Built an agile experimentation framework, enabling 8 PMs to rapidly deploy A/B tests and data-driven growth experiments.
- Improved global navigation and contextual in-app experiences, accelerating time-to-value and expansion into higher-tier plans.
- Focused rigorously on KPIs: Net Retention Rate, Add-On Expansion, Seat Growth, and Tier Upgrades.
Key Highlights:
- Enabled scalable expansion motions that drove material NRR improvements.
- Unified experimentation approach to balance velocity with impact.
Clearsurance
Nov 2016 – Aug 2019 | RemoteVice President of Product Management
Founded and scaled the Clearsurance platform into the leading user-generated content destination in the insurance space.
- Scaled site traffic from zero to 50,000+ monthly sessions, expanded content pages from 20 to over 140,000, and grew to 130,000+ authentic customer reviews across 550+ insurance providers.
- Defined and executed a comprehensive SEO and content strategy, increasing domain authority and transitioning to higher-value keywords.
- Instrumental in raising a successful $4M Series A, supported by clear traction and customer growth metrics.
- Established clear OKRs across product, growth marketing, content, and analytics teams.
Key Highlights:
- Achieved rapid organic growth to market leadership in under 3 years.
- Launched self-service reviews and UGC acquisition strategies that scaled efficiently.
- Drove continuous improvement through iterative A/B testing frameworks.
Additional Experience
Symphony Talent Group | Director of Digital Marketing
2015 – 2017 | Remote- Elevated site traffic by 200%, raised inbound leads, and increased e-commerce revenue by 31%.
Customerville | Director, Sales & Marketing
2014 – 2015 | Remote- Catapulted top-line revenue by 14% in North America.
- Retained a strategic book of business through renewal cycles and lifted bookings by 5%.
BFG Communications | Director of Digital
2013 – 2014 | Bluffton, SC- Created a new sales channel enabling à la carte digital service purchases for non-agency clients.
- Drove a 30% increase in digital revenue.
Hargray Communications Group | Sr. Manager, Sales & Support Operations
2011 – 2013 | Bluffton, SC- Oversaw three sales teams, surpassing new revenue goals by 8% and reducing churn by 1.2%.
- Managed the customer interface during acquisition of 7,500+ subscribers, increasing monthly recurring revenue per converted customer by 8%.
Featured Work
Led the development of this industry-leading construction network that connects over 340,000 construction professionals, enabling seamless collaboration and business opportunities.
Showcases how my product leadership helped transform operations for a key client, demonstrating the real-world impact of the solutions I've built.
Founded and scaled this insurance review platform from concept to market leadership, now featuring over 130,000 authentic customer reviews across 550+ insurance providers.
Education
Business Management - Keene State College
References
Available upon request.