Tim Hey

• Reshaping integration pages, the SDK story, and developer-ecosystem presence so ChatGPT, Claude, Gemini, and Perplexity surface Zapier by default.
• Building the agent-readability layer across zapier.com: structured data, llms.txt, and machine-readable docs.
• Standing up measurement for a brand-new channel, from agent crawls through to downstream activation.

• Building and scaling the AI product team responsible for CoPilot, proactive maintenance agents, and intelligent data infrastructure.
• Shipping a suite of proactive maintenance agents that surface predictive insights, automate work order generation, and improve asset reliability.
• Evolving CoPilot into a unified global platform powering context-aware assistance and multi-agent orchestration across all user workflows.
• Rolling out enterprise-grade data access and search, establishing a foundation for knowledge retrieval, observability, and cross-system orchestration.
• Delivering measurable operational impact: reducing downtime, increasing asset visibility, and helping frontline maintenance teams run more efficiently.

Procore Construction Network (PCN)

• Delivered 30% YoY growth by deeply integrating PCN with Procore's Preconstruction solutions.
• Led the end-to-end roadmap, scaling from 0 to 340K+ profiles and from 26 to 755 searchable categories, expanding internationally, and launching self-serve onboarding.
• Designed activation and adoption strategies that converted free accounts to paying customers through high-quality profiles and optimized workflows.
• Built a cross-functional team culture focused on velocity, measurable outcomes, and customer impact.

Key highlights

• 98%+ of paying customers now discoverable for bid invites.
• First bid awarded through PCN within 12 months of launch.
• Drove PCN's international expansion to Canada in 2024.
• Showcased PCN innovation at Procore's flagship Groundbreak event.

AI & Agent strategy for Preconstruction

• Architected the full vision, strategy, and operating model for Procore's AI and Agent initiatives within the Preconstruction product suite.
• Formed and led a large cross-functional team spanning product, engineering, design, and go-to-market.
• Built the foundational roadmap and product briefs, translating ambitious AI objectives into executable workstreams.

• Engineered user-journey optimizations that grew product adoption 3x per customer across core and add-on modules.
• Built an agile experimentation framework, enabling 8 PMs to rapidly deploy A/B tests and data-driven growth experiments.
• Improved global navigation and contextual in-app experiences, accelerating time-to-value and expansion into higher-tier plans.
• Focused rigorously on Net Retention Rate, add-on expansion, seat growth, and tier upgrades.

• Scaled site traffic from zero to 50,000+ monthly sessions, expanded content pages from 20 to over 140,000, and grew to 130,000+ authentic reviews across 550+ insurance providers.
• Defined and executed an SEO and content strategy, increasing domain authority and transitioning to higher-value keywords.
• Instrumental in raising a $4M Series A, supported by clear traction and customer-growth metrics.
• Established clear OKRs across product, growth marketing, content, and analytics teams.